ARTICLE 1 – Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and supplementary services offered by the San Cristobal to consumers and non-professional customers on the Hotel's website.

The main characteristics of the Services are presented on the hotel's website. The Customer is required to read it before making any reservation. The choice and purchase of a Service is the sole responsibility of the Customer.

The Client declares:

  • Have full legal capacity to commit to these General Terms and Conditions of Sale.
  • Make reservations for hotel rooms and related services for personal needs.
  • Be able to save and print these General Conditions of Sale.

These conditions apply to the exclusion of all other conditions, and in particular those applicable to other Services marketing channels.
The validation of the reservation of Services by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale.

The Customer acknowledges having the capacity required to contract and acquire the Services offered on the hotel's website.

These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date of the reservation.

These General Terms and Conditions of Sale are applicable for the duration of the online availability of the services offered by the Hotel on the Hotel's Website. The Hotel reserves the right to temporarily or permanently close access to its Website.


ARTICLE 2 – Reservations

The Customer selects on the website the services he wishes to book, according to the following terms:

  1. Selection of room type and rate
  2. Selection of additional services if applicable
  3. Verification and validation of the reservation details, the total amount of the reservation, the conditions of the rate
  4. Indication of his contact details
  5. Entering the details of his credit card in case of guarantee or prepayment
  6. Confirmation of his reservation

The Customer acknowledges having read the nature, destination and booking methods of the Services offered by the Hotel and having requested and obtained the necessary information to make his reservation in full knowledge of the facts. He is solely responsible for his choice of services and their suitability to his needs, so that the responsibility of the Hotel cannot be sought in this regard.

The Customer undertakes to complete the information requested on the reservation request and certifies the veracity and accuracy of the information transmitted. It is therefore the Customer's responsibility to verify the accuracy of the reservation and to immediately report any errors.

Any reservation made on the Hotel's website constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.

The Hotel reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute relating to the payment of a previous reservation. Each reservation is personal and can in no case be transferred to a third party.

Cancellation of a Flexible rate reservation:

In the event of cancellation of the Flexible rate reservation by the Customer after it has been accepted by the Hotel 24 hours or less before the scheduled date of stay, for any reason whatsoever, a sum corresponding to the total amount of the 1st night will be automatically acquired by the Service Provider and invoiced to the Customer, as damages, in compensation for the damage suffered. It will be the same in case of non-presentation of the Client on the scheduled date of arrival.

Cancellation / Modification of a reservation at the Non-Refundable rate:

In the event of cancellation or modification of the reservation at the Non-Refundable rate by the Customer, for any reason whatsoever, an amount corresponding to 100% of the total amount will be automatically acquired from the Service Provider and invoiced to the Client. It will be the same in case of non-presentation of the Client on the scheduled date of arrival.


The Services offered by the Service Provider are provided at the rates in effect on the Hotel's website when the booking is registered by the Service Provider. Prices are expressed in Ariary.

The rates take into account any reductions that may be granted by the Service Provider under the conditions specified on the Hotel's website.

These prices are firm and non-revisable during their period of validity, as indicated on the Hotel's website, the Service Provider reserving the right, outside this period of validity, to modify the prices at any time.

The rates are indicated before and during the reservation made by the Customer. They are per room for the number of people and the date selected.

The rates are confirmed to the Customer as an all tax inclusive amount, unless stated otherwise, in the commercial currency of the Hotel. They take into account the VAT at the rate applicable on the day of the reservation; any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. The same will apply to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities.

The  Tourist Tax and the Tourist Vignette, if not included, can be paid directly on site with the Hotel. The Customer undertakes to pay these various taxes without any dispute to the Hotel.

Unless otherwise stated on the Site, additional services (breakfast, etc.) are not included in the price.

The conversion into foreign currency is given for information only and is not contractual. If a rate involves payment directly to the Hotel on the Customer's arrival or departure and the Customer's currency is not the same as that of the Hotel, the rate debited by the Hotel may be be different from that which was communicated at the time of the reservation, taking into account the evolution of the exchange rate between the date of reservation and the date of payment.

An invoice is drawn up by the Service Provider and given to the Client when the reserved Services are provided.


When booking, the Customer communicates his bank details, specifying the name of the bank card, the number of the bank card, the date of validity (the bank card must be valid until the end of the stay) and the cryptogram. Payment data is exchanged in encrypted mode using the SSL protocol.

The Customer will present himself at the Hotel with the bank card that enabled him to make the reservation. He may be asked to present an identity document as part of the procedures to prevent credit card fraud.

Payments can be made by credit card (Visa or MasterCard) or in local currency.

Payments made by the Customer will only be considered final after actual collection of the sums due by the Service Provider.

The Hotel may ask the Customer, upon arrival, to pay a security deposit or authorize the debit of their bank card, in order to guarantee payment of the sums corresponding to the services consumed on site.

ARTICLE 5 – Provision of Services

The Services reserved by the Customer, which include hotel room reservation services and supplementary services, will be provided according to the following terms, under the conditions provided for in these General Terms and Conditions of Sale as well as by the Terms and Conditions of the Selling Price which the Customer has read and accepted when booking on the Hotel's website.

Upon arrival, the Customer will be asked to present his identity document in order to ensure his obligation to complete a Police Form.

The Hotel is an entirely non-smoking area. The customer will be held liable for direct and/or indirect, consequential damages resulting from the act of smoking in the Hotel. He will therefore be liable for the full amount of the cost of cleaning and restoring the damaged item or space to its original state. Animals are not accepted in the establishment.

The Customer's personal effects left in the Hotel room, in particular outside the safe or in the public areas of the Hotel, are entirely his responsibility. The Hotel cannot be held responsible for the loss, theft, deterioration or damage caused to the said effects.

The customer accepts and undertakes to use the room sensibly. Any behavior contrary to morality and public order will lead the Hotel to ask the Customer to leave the establishment without any compensation and/or without any refund if payment has already been made. In the event that no payment has yet been made, the customer must pay the price of the nights spent before leaving the establishment.

The Customer will be held liable for all direct and/or indirect, consequential damages of which he is the author, observed in the reserved room or that he may cause within the Hotel. Consequently, it undertakes to compensate the Hotel for the amount of said damages, without prejudice to any damages that may be due, procedural costs and legal costs incurred by the Hotel.

Unless expressly provided otherwise, the Room will be made available to the Customer on the day of his arrival at 2 p.m. and the Customer will leave the room on the day of his departure at 12 p.m. Failing this, a day use or an additional night will be invoiced to the Customer. The Customer must check his departure date. In the event of early departure, costs equivalent to one night will be charged, unless the Customer has notified the Hotel at least 24 hours before departure.

The Service Provider undertakes to make its best efforts to provide the Services reserved by the Customer, within the framework of an obligation of means.

The Customer will have a period of 8 days from the date of departure from the Hotel to issue, in writing, reservations or complaints concerning the provision of the Services, with all the supporting documents relating thereto, to the Hotel. No complaint can be validly accepted in the event of non-compliance with these formalities and deadlines by the Customer. In the absence of reservations or complaints expressly issued within this period by the Customer upon receipt of the Services, these will be deemed to comply with the reservation, in quantity and quality.

In the event of relocation:

In the event of an exceptional event, case of force majeure or impossibility of making the reserved room available to the Customer, the Hotel reserves the possibility of having the Customer totally or partially accommodated in a hotel of the equivalent, for services of the same nature and subject to the Customer's prior agreement.

ARTICLE 6 – Disputes

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have be resolved between the Hotel and the Customer will be submitted to the competent courts under the conditions of common law.